We want you to absolutely love your Perfect Planner.
If something isn’t right, we’re here to help.
Due to the nature of our products (paper goods and planners), we accept returns or exchanges only for items that arrive damaged, defective, or incorrect.
We do not accept returns for:
Change of mind
Used, written-in, or unsealed planners
Please carefully review your order before completing your purchase.
If your order arrives damaged or you received the wrong item, please contact us at
perfectplanners25@gmail.com within 14 days of delivery, including:
Your order number
A clear photo of the product and packaging
A brief description of the issue
Once approved, we will send a replacement or provide a refund.
Refunds are issued to the original payment method only after the returned item is received and inspected.
Please allow 5–10 business days for the refund to appear in your bank account, depending on your payment provider.
Shipping costs are non-refundable, unless the error was on our side.
Orders can be cancelled within 12 hours of purchase, provided they have not yet been shipped.
Once the order has been fulfilled, it can no longer be cancelled.
We currently do not offer exchanges unless the item received was damaged or incorrect.
In the rare event that your package does not arrive within the estimated timeframe, please contact us.
We will investigate the issue with the shipping carrier.
Please note that we are not responsible for packages marked as delivered.
For international orders, any customs duties or import taxes are the responsibility of the customer. These fees are not included in the price of the product or shipping cost.
For any questions regarding returns or refunds, please email us at:
perfectplanners25@gmail.com